Refund policy

Return & Refund Policy

1. Easy Returns
If you’re not completely satisfied with your purchase, you can request a return within 7 days of receiving your order.

2. Eligibility

  • Items must be unused, unwashed, and in their original packaging.
  • Products that are personalized or hygiene-sensitive (like earrings, cosmetics) cannot be returned.
  • Damaged or defective items are fully eligible for return.

3. How to Initiate a Return

  • Contact our support via WhatsApp, email, or website contact form.
  • Provide your order number and reason for the return.
  • Our team will guide you with the return process.

4. Refund Process

  • Once the returned item is received and inspected, we’ll process your refund.
  • Refunds are made to the original payment method within 5–7 business days.
  • Shipping charges are non-refundable unless the item is damaged or defective.

5. Replacement Option

  • You can opt for a replacement instead of a refund.
  • Replacement items will be shipped free of charge if the original product was damaged or defective.

6. Contact Us
For any queries or assistance, reach out to us at: